An event manager often works on behalf of a brand and is the key person who will ensure that the event runs smoothly, where an event organiser is often the person who decides to run an event. Created room revenue occupancy spreadsheet for sufficient scheduling for all departments. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Tracked and forecasted vehicle needs for all U-Haul locations in the West Tennessee region. Maintained the standards of guest services and created positive guest experiences. Analyzed the pricing structures and yield management in order to maximize ADR, REVPar and occupancy over the competition 4. Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Assisted with implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Liaised with online travel companies, travel agents, the Preferred Hotel Group and multiple software providers. Integrity - Job requires being honest and ethical. Processed accounts receivable invoices, assisted with payroll and bookkeeping. Managed reservation systems, daily operations, forecasting, reporting, and training the transient sales staff. Planned and executed al holiday events, including mailers, program, seating and special requests. Handled evening requests, issues and handled night operations at front desk and reservations departments. Managed 150 employees, made weekly schedules, and responsible for daily operations. Handled special requests and unique Ensured guest satisfaction and revenue optimization through check-in, check-out, and attentive coordination of hotel services for guests. Review reservation booked daily. Answered correspondences with customers, quoted rates, delivered information on suite types and room availability. Scheduled and confirmed customer reservations. Below we've compiled a list of the most important skills for a Reservations Manager. Managed hotel reservation system and guest services operations. Managed the daily operations of a ten-person reservations sales office. Created Room Reservations Policies and Procedures. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Detailed all group resumes to check accuracy of dates, rates, billing and special requests. Liaised with the sales department to ensure that group details and requests were correct and up to date. Monitored daily, weekly, and monthly hotel room inventory to ensure maximum capacity. Job Location. Managed room rates thru monthly, weekly and daily forecasts of rooms to sell. Managed room blocks, general inventory, and rates. Managed reservations for truck, trailer, and moving equipment rentals for 33 independent dealers and three U-haul Centers. Acquisitioned and Programmed property management software to synchronize and integrate all aspects of guest services, reservations, sales and marketing. Supervised Reservations Department by maintaining staffing, training, forecasting, restrictions, and phone volume. Worked with the GM on VIP bookings, gift certificates and vouchers. Conducted training and team meetings for reservations staff, provided monthly agent performance and error reports. What is MyMajors? Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Updated,reviewed and audit reports which indicate equipment inventory levels. Performed concierge duties for individual and group bookings. Liaising with travel agents, the revenue manager and the rooms division manager; Assisting the sales team in setting their rates; Maintaining the in-house reservations systems; Forecasting revenue streams; In smaller hotels you may be directly involved with room sales; Managing your team effectively; Reservation Manager jobs Trained all new reservation agents and front desk staff. Screened and interviewed candidates for positions in the Reservation and PBX department. Assisted shippers contracted by U-Haul with the pick-up and delivery of U-Boxes, U-Haul's storage pods. Processed weekly travel agents invoices and choice privilege commission. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Conducted a weekly one on one meeting with group sales and accounting managers, as well as weekly management meetings. Page 1 of 78 jobs. Revenue Manager in achieving the hotel s budgetary goal of room revenue. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Planned, supervised and controlled Reservations Sales operations to maximize revenue. Maintained Foreign International Travel (F.I.T) Room Blocks. Completed data entry as required for equipment availability. Assisted with customer complaints, issues, specials needs and VIP/Special Attention guests. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. Responded to guest's needs, special requests and complaints. Created Standard Operating Procedures for reservations. Worked directly with the Sales department in coordinating large-function activities. Provided day to day customer service related to rentals, breakdowns, and repairs, dispatching and transferring equipment as needed. Executed daily operations of taking reservations, sorting reservations received by mail to current of future status. Assisted in controlling rental equipment inventories within the assigned company geographic area to balance customer requirements with rental equipment supply. Analyzed and maintained detailed records on call capture, room revenue per reservation, and reservations length of stay. Communicated FAA and FBI security directives to front line airport and reservations staff. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Identified Top Producing Accounts to ensure proper recognition by the Front Office staff. Developed, implemented and managed two incentive programs for Reservations staff. Staff: Hello, Gino's. Provided exceptional customer service in a high volume business. The beauty of an online reservation system and your POS software is that they offer automated reminders and confirmation communication via SMS text message, email, or phone call. Maintained an awareness of current room availability and restrictions. Profiled viable sales leads for sales department which generated hotel revenue and profit gains resulting in an increased RevPar Index. Hotels / Resorts / Restaurant SHL Management Services (KTM) Pvt. Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. Managed onsite reservations including wholesale reservations and inventory management. Prepared weekly reports for general manager's review of reservations, hotel room rates, banquets & sales event room reservations. Managed seasonal reservations staff up to nine people. Transcript. Created 50 training manuals and implemented standard operating procedures. Supervised and managed Reservations Office and all reservation agents and hostesses. Attended Pre-opening at the Ritz-Carlton New Orleans for training of Room Reservations. Service Orientation - Actively looking for ways to help people. Supervised and coordinated activities of workers engaged in taking, recording, and canceling reservations in front office of hotel. Created and mastered new sales techniques to ensure reservations department always met monthly goals. Coordinated equipment for the U-Haul traffic station that covered areas in Pennsylvania, New York, Delaware and New Jersey. Ensured reservation agents utilize selling techniques designed to enhance overall hotels revenue. How can I help you? Exhibited excellent customer service skills in a fast-paced call center environment. For Counselors Managed nine reservation agents and a group services coordinator. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Using mathematics to solve problems. Insured efficient and effective functioning of the reservation system. Arranged all room blocks for groups. Taking a Reservation. Initiated selling of the Spa element together with room reservations. Worked with sales and catering staff on group logistics, reservation information and site inspections We ranked the top skills based on the percentage of Reservations Manager resumes they appeared on. Structured Accounting department and functions, prepared and initialized billing, check runs, payroll deduction and account reconciliation. Hired 3 qualified customer service/sales reps to deliver excellent customer care. Formed long-term valuable relationships with local concierges, event planners,group sales people, and contractors. Managed eight corporate travel agents at start-up travel agency. Managed a team of remote supervisors and agents who took hotel reservations. Assisted in managing the hotels Reservations and PBX Departments. Created and maintained group room blocks for sales team. Trained front office staff in Opera, and in reservations. Responsible for Maximizing Occupancy, ADR, RevPar and Yielding. Directed the room revenue strategy for this best-in-class luxury hotel. Generated over half a million dollars of revenue from group sales in 2014. Tips for Creating a Great Reservation Agent CV. Assisted 12 centers and over 60 dealers with contract discrepancies and customer complaints. Handled all customer complaints, set up and cancelled/consolidated flights as needed. Participated in weekly revenue management meetings and report preparation. Maintained statistical Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not … If you are applying for the job of a dining room manager, there are certain requirements you will have to meet to qualify to access it. Preparation. Answered inbound calls to assist in any customer needs: returns, retail inquiries, appointment setting, etc. Answered inquiries pertaining to hotel services such as shopping, dining, entertainment and travel directions. Located in Downtown Seattle consisting of 346 guest rooms, full service spa and 11,000 square feet of convention space. Worked closely with the Sales Department to accommodate large corporations and tour groups for luncheons and extended stays. Led revenue management effort and provided operational managment of reservations team at Marriott's Dallas/Fort Worth Airport property. Delete My Account Planned and assigned shift schedules for reservation agents. Standardized reservation format and procedures. Managed the Reservations Department with a focus on growing and managing the online booking aspect of Hotel Reservations. Managed 6 Travel Planners within the Loews Philadelphia Reservations Department, performing staff scheduling, call monitoring, training and development. 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Controlled rates and inventory on GDS, as well as all third parties Internet sites. Managed and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures. Assisted in revenue management with the guest services manager and the sales and marketing department. Trained new and current tour operators to use the company's online-based reservation system. Received inbound calls throughout the United States and Canada from consumers to rent trucks. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Responded to emails received from customers booking on the internet. Prepared the Reservations payroll and operating expenses for the annual budget. Managed Reservations department and Front Desk staff in exclusive private country club and upscale beach club. Assisted rental guests when issues arise that are beyond the capabilities of the Reservation Agents or Guest Service staff. Handled large group bookings and conventions. Represented reservations departments in weekly sales meetings and group resume meetings. Trained new employees and Liaised with travel agents, the revenue manager and the room division manager to communicate new rate plans and promotions. Maintained and managed all aspects of room inventory, hotel contracts, sales and tour evaluations. Assigned room blocks for hotel guests, conference attendees & private parties/events. Supervised, trained, and motivated direct reports to ensure guest service standards, including Forbes and AAA, are met. Resolved customer complaints Reservation specialist Found equipment for customer to complete their move. Controlled room inventory and revenue of a 200-room hotel and 41-unit condominium complex. Worked closely with the sales department on group bookings and monitored all reservations for special requests and billing accuracy. Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. We ranked the top skills based on the percentage of Reservations Agent resumes they appeared on. Monitored budget, forecasted, yield management, and promoted revenue opportunities. Handled all VIP reservations with special care and delicate demeanor. Displayed here are Job Ads that match your query. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Performed sales calls to travel agents to promote the lodge. Provided rates and quotes to customers, made reservations for customers also provided support to area dealers handling U-Haul equipment. Allocate daily tasks to Reservations staff . Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Coordinated with the Front Office to ensure quality experiences and accuracy of guest request information. Assisted group sales and catering departments, and successfully established yield management strategies. Facilitated communication between Sales & Marketing, Front Office, Housekeeping and Food & Beverage. Evaluated customer reservations to determine best logistical solutions Having the ability to develop relationships and be influential is all part of the relationship management skill-set. Managed and coordinated staff members and clients. Supervised Guest Services in processing invoices,payments and receipts for all clients. Supervised reservations staff in completing all required tasks. Reservation Manager Tiger Palace Resort . When issues in the workplace arise, supervisors should use their skills to handle them. Processed in-house reservations including rooming lists, inventory management and availability, systems administration, and monitoring cut off dates. Monitored current competitor rates while satisfying all confirmed reservations. Provided shift management for reservations teams at Marriott's Atlanta Marquis property. Targeted, coordinated, and assisted in the closure of potential group business and yield management. Created and actively built an office culture dedicated to superior customer service that exceeded our guest's and client's expectations. Hired and trained reservation agents focusing on critical competencies. Developed and streamline the process of payroll entry, scheduling and accounts payable/receivable by creating excel spreadsheets. Supervised reservations staff and sold blocks of rooms for conferences and conventions. What date are you looking for? Assisted in controlling rental equipment inventories within the state of Connecticut to balance customer requirements with rental equipment supply. Created and monitored all hotel room rates for the resort as well as special package rates. Developed and implemented training programs and procedures which helps in increasing the efficiency of the employees and achieved the desired results. Provided effective customer service by assisting clients with reservations and answering questions concerning the resort. Managed show fees, table fees and bottle minimums to maximize revenue streams and increase sales opportunities. Trained all new hires on front office responsibilities/etiquette and behavior. Processed and generated reports of Room reservations for Casino players and make sure they obtain the accommodations they expected. Worked also as a customer service manager/trainer and Marketing representative. Conducted active daily management of room inventory, rates and restrictions. Managed, hired, developed, and reviewed reservations staff in proper revenue maximizing techniques. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. There are numerous external stakeholders the Revenue Manager must prioritise how much time given to each of them. Coordinated with sales department regarding groups, conventions and press junkets. Performed concierge duties for VIP clientele (celebrities, senior executives, musicians, athletes, etc.). Served on a team who managed reservations, equipment, U-Haul centers reports, calculated weekly payroll for front desk personnel. Attended weekly Property Management Meeting in order to maintain Great Guest Services in all Resort Areas. 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Coordinated group bookings of up to 100 clients, with multiple services in one day. for First-Line Supervisors of Office and Administrative Support Workers : Collaborated with Revenue and Sales Department to managed key accounts that translated in $52k, securing revenue flow. Monitored daily room inventory control Managed hotel inventory and room revenue. Financial skills are essential for any hotel general manager. Managed all reservations that dealt with corporate negotiated rate, Marriott rewards, Gift Certificates, and Suites. Coordinated GDS and Central Reservations; successfully separated the two properties into two divergent systems. Assisted guests with any special requests during their Implemented new group housing procedures which increased organization and efficiency. Managed staff of up to 15 reservation agents. Here are the major ones from most employers: Excellent communication skills; Good interpersonal skills and abilities You must also have an awareness of the current trends in travel, for example sustainable tourism. Implemented the conversion of manual to computerized front office system. The hotel’s bottom line is the GM’s responsibility. Received and confirmed room reservations by letter, email, telephone, or personal contact. Coordinated with sales department and assisted with groups, conventions and corporate accounts. Supervised reservations department staff and assisted with reservations inquiries. Coordinated with necessary departments to ensure that all group and VIP needs were met. Reservation Manager Shambhu Villas Feb 2020 - Present 11 months. Scheduled employees, checked and submitted hours for payroll. Persuasion - Persuading others to change their minds or behavior. Assisted customers with scheduling hotel reservations. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Trained staff from Reservations, Sales and the Front Office departments. New Reservations Manager jobs added daily. Enterprise Hotels, Lise speaking. Maintained accurate room rates and availability statuses between central reservations and hotel. Attended Revenue meetings with each hotel weekly to assist with strategies to increase occupancy, revenues and RevPAR. At work, you will be managing employees from all departments as well as working with customers. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Supervised and trained reservation agents. Coordinated services related to Hotel Sales to maximize revenues and guest satisfaction. Maintained inventories of room availability for owners and guests. Responsible for preparation of occupancy forecast. 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And rooming list into property management system and obtained advance deposits for incoming guests monthly, weekly and operations! Supervised 10 employees between the reservations and room sales while utilizing property management meeting order! Reservations Manager contracts, sales meetings and group resume meetings assisted in controlling rental equipment inventories within the Philadelphia. Attendees & private parties/events operating budget spent to get the work done, and moving rentals! Reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems to!